Reference

Privacy Policy Built Around Your Account

Q: How do I request permanent deletion of my account and all my data?

Email privacy@fire138.click with your account username and a deletion request. We'll close your account and remove personal contact details immediately. Transaction records and payment history are kept for 3 years for legal compliance, where local law permits.

We keep your personal data, payment details and account activity secure from the moment you open an account.

DANA, OVO, GoPay & QRIS stored safelyAccount data encrypted end-to-endYour withdrawal details verified only by us

Explore the Lobby Read FAQ

The Data We Hold and Why

fire 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with fire 138, we collect your name, email address, phone number and account credentials to verify your identity and process your deposits and withdrawals. We also record your payment method (DANA, OVO, GoPay or QRIS), transaction history, game activity and IP

1
address for fraud prevention and account security. This information depends on local law for how it's used and stored. We never sell your data to third parties outside our payment and security partners. Your account history stays on our servers for as long as your account
2
is active; after closure, we retain only what local law requires for dispute resolution and financial records.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to Contact Us About Your Privacy

SECURITY & CONTROL

How We Safeguard Your Information

Encryption & Verification

All deposits via DANA, OVO, GoPay and QRIS are encrypted during transfer. We verify your identity before any withdrawal is processed, and your payment details are never shared with game studios or other platforms.

Cookie & Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. No tracking cookies follow you off-site. You can disable non-essential cookies in your browser; login will still work.

Account Access & Retention

You can download a full copy of your account data through Settings → Download My Data. We keep active-account information for the duration of your membership; after you close your account, we hold records for 3 years for compliance and dispute resolution.

Third-Party Integrations

We share payment data only with DANA, OVO, GoPay and QRIS processors to confirm transactions. We do not share game activity, contact details or browsing behaviour with marketing partners or data brokers.

Withdrawal & Payment Verification

Before any withdrawal clears to your DANA, OVO, GoPay or QRIS wallet, we verify your account ownership and check for suspicious activity. This process usually takes 10–30 minutes during business hours and up to 2 hours outside.

Your Data Rights & Contact

You can request access, correction or deletion of your personal data by emailing [email protected]. We'll respond within 7 working days. You also have the right to object to how we use your data, where local law permits.

Privacy Questions from fire 138 Players

Yes. Go to Settings → Download My Data in your account dashboard to request a complete copy of your personal information, including account details, deposits, withdrawals and game history. We'll email it to you within 7 working days in a standard format.

We retain your DANA, OVO, GoPay and QRIS payment records for 3 years after account closure to comply with financial reporting requirements and handle any disputes. Personal contact details are deleted sooner, depending on local law.

Yes. All payment data is encrypted whether you deposit via desktop or mobile app. We use the same security layer for both, and your payment method is never stored in plain text on your device.

Only you and fire 138 staff can view your full account activity and balance. Live-table streams do not show your personal information, only your username. Your account data is never shared with other players or third-party sites.

You can disable non-essential cookies (marketing, analytics) in your browser settings. Session cookies that keep you logged in cannot be disabled or fire 138 won't work. Functional cookies for language and display preferences can be managed via Settings → Privacy & Security.

If fire 138 is acquired or restructured, your data may be transferred to the new owner under the same privacy terms. You'll be notified by email before any material change. You can request data deletion or account closure if you disagree with the new terms.

Email [email protected] with your account username and a deletion request. We'll close your account and remove personal contact details immediately. Transaction records and payment history are kept for 3 years for legal compliance, where local law permits.

Privacy Policy Built Around Your Account

How to Contact Us About Your Privacy

How We Safeguard Your Information

Encryption & Verification

Cookie & Tracking Policy

Account Access & Retention

Third-Party Integrations

Withdrawal & Payment Verification

Your Data Rights & Contact

Privacy Questions from fire 138 Players

01 Can I see what personal data fire 138 holds about me?

02 How long do you keep my payment information after I close my account?

03 Is my DANA, OVO, GoPay or QRIS data safe if I play on mobile?

04 Who else can see my game activity and account balance?

05 Can I opt out of cookies while still playing?

06 What happens to my data if fire 138 is sold or restructured?

07 How do I request permanent deletion of my account and all my data?

Related Pages