Reference

Our Terms Shape Your Account

Q: What can I do if I think fire 138 has broken its own terms?

Email support@fire138.click with details of the breach and what you expect as a remedy. We investigate within 7 days and respond with a resolution or explanation. If unresolved, you can escalate to our complaints officer or file a dispute through your payment provider.

When you open an account on fire 138, you're agreeing to the rules that keep your wallet safe, your withdrawals verified, and your play transparent.

Account ownership rulesPayment and withdrawal policyDispute resolution steps

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What These Terms Cover

fire 138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

fire 138's terms apply to every account holder in supported regions where local law permits. Your account is personal to you — you cannot transfer it, sell it, or share login details with anyone else. Deposits through DANA, OVO, GoPay and QRIS are your responsibility; once

1
cleared into your wallet, they belong to your account and can only be withdrawn by you after verification. Withdrawals require identity confirmation and are processed within 24 hours of approval. Disputes about transactions, account access, or bet settlement are handled by our support team and, where
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local law permits, through local payment channels. We retain transaction records for 36 months to comply with financial reporting rules.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Contact Us About Terms

Questions about our terms or your account rights? Our support team is available around the clock through live chat, email, and secure message in your account…

YOUR ACCOUNT SECURITY

Data, Cookies and Account Protection

Your account data — identity, payment history, and betting activity — is encrypted in transit and at rest using industry-standard TLS 1.2+ protocols.

Data Encryption

All personal and payment data moves over TLS 1.2+ secure channels. Your account password is hashed with bcrypt and never stored in plain text on our servers.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you use fire 138. Reject non-essential cookies anytime in your privacy settings.

Password & 2FA

Set a strong, unique password of at least 8 characters. Enable two-factor authentication via email or SMS in your security tab for extra protection.

Account Freezing

Suspect unauthorized access? Freeze your account instantly from the security menu, or call support. We'll investigate and restore any fraudulent withdrawals within 48 hours.

Data Retention

We keep transaction records for 36 months for regulatory compliance. After account closure, personal data is retained for 7 years unless you request deletion where local law permits.

Update Your Details

Need to change your address, payment method, or phone number? Go to Account Settings, tap Personal Information, and submit the change. We verify updates within 2 hours.

Terms & Conditions FAQ

Real questions from players in Bandung, Medan and across Indonesia about what our terms mean for your account, your money, and your rights.

No. One person = one account. If we detect duplicate accounts from the same device, identity or payment method, we'll close all but one and may forfeit balances. Multi-accounting violates our terms and can result in permanent suspension.

Use the 'Forgot Password' link on the login page to reset it via email. If your email is compromised, contact support with proof of identity (ID or payment receipt). We'll verify and restore your access within 24 hours.

Your account balance is held separately from fire 138's operating funds. If the platform closes, your balance is preserved and can be withdrawn where local law permits. We maintain daily backups and hold player funds in segregated wallets.

You have 180 days to withdraw after account closure. After that, unclaimed balances may be forfeited or donated to charities nominated by our terms. Reopen your account anytime within 30 days of closing to recover your balance instantly.

Report disputes within 30 days via the Help section or email [email protected] with your bet ID and transaction date. Our team reviews the dispute against game logs and payment records, then responds within 5 business days with a resolution.

We can update terms with 14 days' notice via email and an in-app banner. Major changes to payment methods, fees, or account closure rules require your acceptance before they take effect. Continue playing after the notice period means you accept the new terms.

Email [email protected] with details of the breach and what you expect as a remedy. We investigate within 7 days and respond with a resolution or explanation. If unresolved, you can escalate to our complaints officer or file a dispute through your payment provider.

Our Terms Shape Your Account

How to Contact Us About Terms

Data, Cookies and Account Protection

Data Encryption

Cookie Policy

Password & 2FA

Account Freezing

Data Retention

Update Your Details

Terms & Conditions FAQ

01 Can I have more than one fire 138 account?

02 What happens if I forget my password or lose access to my account?

03 Are my deposits protected if fire 138 closes or goes offline?

04 How long do I have to withdraw my balance after I close my account?

05 What are the rules if I dispute a withdrawal or bet settlement?

06 Can fire 138 change these terms without telling me?

07 What can I do if I think fire 138 has broken its own terms?

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